Refund Policy

Effective Date: December 12, 2025

1. General Refund Terms

We are committed to delivering high-quality IT services. Refunds are considered only in cases where a genuine service issue is identified and the company determines that the agreed service was not delivered as promised.

2. Service-Based Refund

Because our services are customized (website development, software development, CRM development, and IT support), they are generally non-refundable, especially when:

  • The project work has already started.
  • Research, planning, design, or development time has been invested.
  • Digital assets, source files, or deliverables have been shared with the client.

3. Refund Eligibility

A full or partial refund may be provided only under the following conditions:

  • Failure from the company's side to deliver the committed service.
  • Client cancels the project before work begins.
  • Accidental duplicate payment from the client.

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Change of mind by the client.
  • Client chooses another service provider midway through the project.
  • Delays caused by the client (feedback delays, missing content, etc.).
  • 50% or more of the project has already been completed.
  • Payments made for Domain, Hosting, SSL, Email, or any third-party tools/services.

5. Refund Processing Time

Once approved, refunds will be processed within 7–14 working days to the client’s bank account or UPI.



Cancellation Policy

1. Project Cancellation by Client

If the client wishes to cancel the project:

  • Before project start: 100% refund (after deducting administrative charges).
  • After work has started: No refund.
  • If less than 50% of work is completed, a partial refund may be provided depending on the work performed and costs incurred.

2. Project Cancellation by Company

We may cancel a project under the following circumstances:

  • Client fails to provide required content or feedback within agreed timelines.
  • Violation of company terms or misuse of services.
  • Payment delay or non-payment.

In such cases, the company will determine refunds or adjustments based on the proportion of work completed.

3. Monthly / AMC / Subscription Cancellation

  • Current month’s AMC or IT Support fees are non-refundable.
  • Future billing will stop if the client requests cancellation before the next billing cycle.

4. Domain, Hosting & Third-Party Services

All payments made for Domain, Hosting, SSL certificates, Email services, and any third-party integrations are non-refundable and non-cancellable because these services are purchased from external vendors.

5. How to Request a Refund or Cancellation

To request a refund or cancellation, please contact our support team with your project details and payment information. Use one of the following methods:

Whatsapp
Call Now