1. General Refund Terms

We are committed to delivering high-quality IT services. Refunds are considered only in cases where a genuine service issue is identified and the company determines that the agreed service was not delivered as promised.

2. Service-Based Refund

Because our services are customized (website development, software development, CRM development, and IT support), they are generally non-refundable, especially when:

• The project work has already started.
• Research, planning, design, or development time has been invested.
• Digital assets, source files, or deliverables have been shared with the client.

3. Refund Eligibility

A full or partial refund may be provided only under the following conditions:

• Failure from the company's side to deliver the committed service.
• Client cancels the project before work begins.
• Accidental duplicate payment from the client.

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Change of mind by the client.
• Client chooses another service provider midway through the project.
• Delays caused by the client (feedback delays, missing content, etc.).
• 50% or more of the project has already been completed.
• Payments made for Domain, Hosting, SSL, Email, or any third-party tools/services.

5. Refund Processing Time

Cancellation Policy

1. Project Cancellation by Client

If the client wishes to cancel the project:

• Before project start: 100% refund after deducting administrative charges.
• After work has started: No refund.
• If less than 50% of work is completed, a partial refund may be provided depending on the work performed and costs incurred.

2. Project Cancellation by Company

We may cancel a project under the following circumstances:

• Client fails to provide required content or feedback within agreed timelines.
• Violation of company terms or misuse of services.
• Payment delay or non-payment.

In such cases, the company will determine refunds or adjustments based on the proportion of work completed.

3. Monthly / AMC / Subscription Cancellation

• Current month's AMC or IT Support fees are non-refundable.
• Future billing will stop if the client requests cancellation before the next billing cycle.

4. Domain, Hosting & Third-Party Services

All payments made for Domain, Hosting, SSL certificates, Email services, and any third-party integrations are non-refundable and non-cancellable because these services are purchased from external vendors.

5. How to Request a Refund or Cancellation

To request a refund or cancellation, please contact our support team with your project details and payment information.